policy

✦Shopping Notice

• Please carefully check the product specifications, dimensions, colors, quantity, and shipping details before placing an order.
• Once the order status shows confirmed, the system will automatically process the shipment. If you need to make changes, please contact customer service immediately.
• Product prices, stock levels, and promotional activities are updated in real-time. Please refer to the page description at the time of purchase.

✦Returns & Exchanges

• If a product requires a return or exchange, please contact customer service within 7 days of receiving the item.
• Returned items must remain completely brand new, unused, and in their original packaging with all labels intact.
• Items marked as special clearance, personal hygiene products, or customized goods are not eligible for returns or exchanges.

✦Ineligible for Returns

• Products that have been used, washed, altered, damaged, or are missing original packaging.
• Requests submitted beyond the 7-day return period or without valid reason.
• Products explicitly marked as non-returnable in the order list.

✦Return Process

1. Please contact customer service first to explain the reason for the return/exchange and provide your order number.
2. After confirmation, please pack the item securely and return it to the designated address.
3. Once we receive and verify the returned item, the refund will be processed. The exact arrival time depends on your bank's payment method.

✦Pre-order Items

• The arrival time listed for pre-order products is an estimate. International shipping may encounter delays; actual delivery time is subject to change.
• Once a pre-order item is processed, orders cannot be canceled unless exceptional circumstances apply.

✦Quality & Color Disclaimer

• Product images are shot using actual items. However, color variations may occur due to lighting, angles, and individual monitor settings.
• Size measurements are taken manually. A variance of 1–2 cm is within the normal standard range.
• Fabric texture, pattern placement, and minor thread ends may vary slightly across batches, which is not considered a defect.

✦Contact Us

• If you have any questions, please click the chat icon in the bottom right corner or contact us via our official page.
• Customer service hours are Monday to Sunday, 10:00 AM – 8:00 PM.